Terms of service

OVERVIEW
Welcome to Orsina! The terms “we”, “us” and “our” refer to Orsina. Orsina operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Orsina is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Orsina reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Orsina confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Orsina may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Orsina, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Orsina, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Orsina.
Orsina’s names, logos, product and service names, designs, and slogans are trademarks of Orsina or its affiliates or licensors. You must not use such trademarks without the prior written permission of Orsina. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately characterizes Shopify’s relationship with your store and should not be removed or modified.]
Orsina is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Orsina. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Orsina, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Orsina.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy [LINK] for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Orsina, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
EXCEPT AS EXPRESSLY STATED BY Orsina, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 16 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL Orsina, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Orsina, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

SECTION 18 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 20 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 21 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where Orsina is headquartered. You and Orsina consent to venue and personal jurisdiction in such courts.

SECTION 22 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@orsina.co.uk.
Our contact information is posted below:
Orsi Retail PVT 
Email: hello@orsina.co.uk

Address: 10 Clydeholm RoadGlasgow G14 0QQ

Contact no 0141 737 4022
Business Number SC847179
hese terms and conditions apply to the use of www.orsina.co.uk . By accessing this website, you agree to be bound by these terms and conditions.

To contact us, please fill in the contact form here. https://www.orsina.co.uk/pages/contact

The term ‘Orsina’ or ‘us’ or ‘we’ refers to the owner of the website www.orsina.co.uk , whose registered office is 10 Clydeholm Road, Glasgow, G14 0QQ

The website is owned and maintained by Orsina. The term ‘you’ refers to the user of the website. By accessing or using our website, you agree to the terms and private policy, as listed below. If you do not agree to these terms, please do not access or use this site.

Basis of Sale

Under the Commercial Use Warranty, any item(s) supplied by Orsina which are not used exclusively in a private and domestic environment will not be covered by any warranty or guarantee.

Any warranty or guarantee will be rendered void if purchased goods are used, for any period, in a commercial or public environment, regardless of whether they were purchased to be used in a domestic environment or are in fact used as such.

Accessories and Gifts such as light bulbs, cushions etc. are not included within this warranty, however we do offer 30 day money back guarantee on any items that is not fit for purpose. For the return you must pay the cost of the return. Please be advised that our lighting products have UK plugs.

You will own the goods once we have received your payment in full. We do not offer any credit facilities now. We will issue you with a receipt once you have placed your order.

Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. The company is entitled to amend its terms and conditions, but any such changes will not affect contracts that have already been formed.

These terms and conditions are subject to UK law.

We reserve the right to not accept your order or to cancel your order if any of the following apply:

We have been unable to process your payment, or a bank or merchant service provider later cancels payment

Payment has been made fraudulently or by illegal means

The goods are unavailable from our stock

The item/s are no longer available from the manufacturer

We have made an error in pricing or product description

We do not supply to your address

If your payment has been received in part or full for an order, which is subsequently cancelled, you will be reimbursed in full by the same method (and where applicable to the same debit/ credit card used).

We make every effort to ensure that prices shown are accurate when you place your order. If within 60 days of receiving your item(s), a pricing error is found in respect of any or all the items you have ordered, we will notify you as soon as possible and offer you the option of:

Placing a new order at the correct price for the mis-priced item(s)

Cancelling your order for the mis-priced item(s); or

Cancelling the whole of your order

Discounts applied to customers that place pre-orders shall not be amended if an order is delayed under any circumstances.

OUR LIABILITY TO YOU

We are under a legal duty to supply Products that are in conformity with our contract with you.

Our Products are not designed for a commercial environment unless stated. They are for residential use. We do not make any guarantees or warranties about their performance in a commercial setting. We will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

If we fail to comply with the contract between you and us, we will be responsible for the loss or damage you suffer that is a foreseeable result of our breach of these Terms of Sale or our negligence. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if the loss or damage was an obvious consequence of our breach or if the loss or damage was contemplated by you and us at the time we entered into the contract.

The maximum loss or damage we will be responsible for is limited to the price you have paid us for the Product to which the loss or damage you suffer relates.

We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any liability imposed under the Consumer Rights Act 2015 that is not permitted to be excluded or restricted under section 31 of the Consumer Rights Act 2015; and

(d) defective products under the Consumer Protection Act 1987.

This does not affect your statutory rights. Advice about your statutory rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Delivery

Your goods will be delivered by an independent courier service. The expected delivery time is usually shown on our website in days or weeks. This is as a guide only and may vary due to many factors. When goods are out of stock or temporarily unavailable, we will advise you of the progress of your order and an expected delivery date as soon as possible. We do not accept responsibility for delays incurred by the independent courier service.

Once goods are dispatched, customers will receive a tracking number via email. Our courier will contact you again on the morning of the delivery so you can follow your order with the courier service. If you do not receive a tracking number within 3 days do let us know. You must inform us of non-delivery within 7 days of this confirmation so that we can make investigations and ensure goods get to you as soon as possible. We will not be held responsible for goods undelivered after 14 days if you have not informed us of their non-delivery.

All large items booked for delivery in advance by the customer will be subject to a £49 re-delivery charge should the delivery fail due to the customer not being contactable when delivery is attempted.

To avoid disappointment, we request that you check the dimensions of your entry points to your required location before ordering large items of furniture, and it's always a good idea to order a sample before ordering large quantities. Dimensions for our products are on the individual product pages.

Products delivered to you by one of our courier services offer a maximum of two delivery attempts. If you are unavailable a note will usually be left. In which case you will need to re-arrange delivery with the courier service directly. If delivery fails again because someone is not available to accept it, or you have supplied an incorrect delivery address, you will be charged in full for re-delivery, even if delivery was originally offered free or at a discounted rate.

Delivery addresses provided at the point of payment are the addresses we will use as default. It is the customer's responsibility to provide us with the correct delivery address at the point of payment. If you need to change your delivery address after you have ordered, you must send us an email at your earliest possible convenience. We will do our best to make this change, however it is by no means guaranteed.

After payment has been received, we are unable to make any changes to your order. This includes changing the delivery address, delivery options and cancelling items. If you wish to add additional items to an existing order, you will need to place a new order.

Large orders may be sent by pallet rather than by courier, this will depend on the delivery address and quantity ordered.

Please allow 10 working days for delivery of orders of 20 items or more in the UK.

 

We will provide you with reasonable notice when your order is ready for dispatch and delivery. If the order has been returned to us due to no fault of our own (insufficient delivery address details or your unavailability) you may be charged for a re-delivery. We will contact you if your order has been returned to us. If you fail to respond within 7 working days, we may return your order back to stock and refund you, excluding the delivery fee.

Please note we can only delay the delivery of your order for up to 14 days. Please make storage arrangements of your own should you not be ready for delivery within this time frame.

Price & Payment

Delivery charges will be shown at the time of order, and we will try to provide accurate pricing for this. We however reserve the right to change delivery charges or product pricing after your online order if we discover a mistake in our pricing, we do not deliver to your area, or other information comes to light that would affect our delivery costs. You will of course be informed in such circumstances.

We accept the following payment methods, MasterCard, Visa, American Express, UnionPay, Discover, Elo, Diners Club, Klarna, PayPal, and Crypto (USDC). Express checkout is available with Google Pay, PayPal, and Shop Pay.

Orsi Retail Ltd trades as Orsina.co.uk, operating independently as a retailer to ensure compliance with applicable standards and deliver exceptional service to our customers.

Offers and Discount 
 
10% Welcome Offer  

For your order to be VAT exempt you will need to register and verify your VAT number online before placing your order. Please make sure you are logged in to your account before attempting to purchase items online. Once you have added goods to the basket, please double check the price at the checkout does not include VAT before making payment. Unfortunately, we do not offer VAT refunds on orders already placed and paid for, so please ensure your payment details are correct prior to paying.

Our Returns and Refunds Policy

In the event that your payment has been received in part or full for an order, which is subsequently cancelled, you will be reimbursed in full by the same method (and where applicable to the same debit/ credit card used)

If you wish to return or exchange your purchase you must notify us within 14 days of receipt via email. Please note that we do not offer a free returns service, you are required to pay for the transportation of any unwanted return yourself. You will be charged the same fee as delivery for the collection. If you have received free delivery due to a promo, we will charge a fee based on a similar product or may require a quotation.

We may apply a 10% re-stocking fee upon the return of your order. This will be based on the condition of the products.

Please contact us for a return address and make sure to include your customer order details with the package, as we cannot process the returned goods without these.

Before returning your purchase, please ensure the goods are in the same condition as they were originally sent. Unwanted items must be returned in a fully resalable condition, which includes being in the original, unmarked and undamaged packaging.

Please check your goods carefully before deposing packaging, we cannot arrange a collection for items that are unboxed. If you do not keep the packaging then it is your responsibility to make sure the products are re boxed, we do not provide additional boxes. Items must not have been used or assembled in any way.

Please note we will only attempt to collect items twice, if you miss both attempts it will be your responsibility to arrange your own collection.

We do not accept responsibility for items lost or damaged in transit back to us. If you return your purchase by mail, we recommend that you get proof of postage.

Orsina retains the right to refuse a refund on any item deemed not to be resalable.

Once we have approved the condition of your return a refund will be made within 14 working days. We do not refund the original delivery charge paid.

Returns from outside the UK

Orsina cannot arrange any collections of unwanted or faulty goods from outside the UK.

Once we have received the goods, we will issue you an exchange or full refund including the extra delivery cost incurred by yourself. We do not cover the delivery charge for goods returned unwanted.

Damaged, faulty, or incorrect goods

Please carefully inspect your packages when they arrive. If packaging is open or damaged, please mark the delivery note as 'damaged' in the signature box (including handheld electronic capture devices). You may also choose to refuse the delivery and mark it as 'damaged' (the goods will be returned to us).

Once opened, if you find your order is damaged, missing any parts, faulty or is any way incorrect please contact us within 14 days via email.

We will need photo evidence of damage emailed over to us before we can arrange collection.

You must inform us within 14 days of receipt. In the unlikely event that you have received products you did not order or pay for, please contact us to arrange a collection. Should you fail to return the goods or not allow us to collect them, Orsina will seek to obtain payment for the goods via your original method of payment. Please keep all packaging and instructions and do not use.

Please place goods back in the original packaging for the collection. Please check your goods carefully before disposing of the packaging, as we're unable to arrange a collection for items that are unboxed.

If you do not keep the packaging then it is your responsibility to make sure the products are re boxed, we do not provide additional boxes. We will arrange collection and replacement as soon as possible.

Collections will be arranged between 9am and 6pm Monday to Friday. We will ask you to let us know a suitable day before booking the collection. You will then be allocated a day and estimated time slot. This time slot is only estimate, and the courier can occasionally run over the time given. Please note we will only attempt to collect items twice, if you miss both attempts it will be your responsibility to arrange your own collection.

Goods will be checked upon return. They must be complete and include all packaging and instructions. If you've taken advantage of our free delivery promotion but don't want your product(s) in the end, you are required to sort out the return to us, which may include some additional courier charges.

Customs Duty

Customs duty is paid. Should you encounter any issues, please contact our customer support team for assistance.

Disclaimer

All product specifications, images and other information published on our website are copyrighted to Orsina. All our product images are photographed in-house, and we do our best to show them as accurately as possible on our website. We cannot guarantee that the product image may not reflect the exact colour in reality as your computer display can project colours differently. Please contact us if you have any queries regarding specific shades.

Our intention is that all information on the website should be as accurate and as up to date as possible. We try to provide you with the most up to date and accurate product information possible, however the dimensions shown are just approximations and you should contact us if you require precise measurements. If the product dimensions are between 1-2cm off from the website information, this should be considered when measuring for furniture to ensure the product will fit.

Orsina does not warrant or represent any information viewed and accessed on the site is accurate, current and/or complete. We do not, under any circumstances, accept any liability whatsoever for error or omission.

Orsina will not be held responsible for orders placed separately where there may be slightly different in colour due to different batch orders received from our factory.

Customer Image Usage

Show off how you’ve styled our products in your home. Share your pics using #myOrsina /or @Orsinahome for a chance to be featured on our site and social platforms.

Upload your photo on Instagram, Facebook or Twitter and make sure to tag us @Orsinahome. If we’d like to repost your photo, we’ll ask for your permission to use your images on our site, social accounts or in other marketing activities. Please reply with #YESOrsina to give your permission, agree to these terms & conditions, and to our privacy policy. If you agree, we’ll link to your social media account name when we post the image on our social media accounts. By replying #yesORSINA you guarantee you own all rights in the photo uploaded and you grant the right to Orsina to use the image without a license fee.

How will my photo be used?

If you accept our terms, we will have the rights to use your image on one or more of the following platforms/activities:

Our websites

Social media accounts

Other PR and marketing activities (press releases, blog posts, etc)

Editorial and advertising content

Orsina may edit and alter the image and are under no obligation to use any of the images uploaded.

If you believe an uploaded image on our website is not appropriate or is violating someone else’s rights (e.g trademark or copyright) then you can report the photo by sending us an email at hello@orsina.co.uk .

Please note that we can remove photos from Orsina websites and social media pages, but we are unable to, nor responsible for the removal of any photos shared or posted on third party sites which are not under our control.

Read our Mobile Terms of service